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THE FIRM-LEVEL EFFECTS OF SERVICE INNOVATION: A LITERATURE REVIEW

2010

Despite the importance of service innovation, its effects have been given relatively little explicit attention in the extant literature. Instead, researchers often implicitly assume that firm-level service innovation activities result in a number of positive financial and other effects. This paper conducts a systematic review of literature on the firm-level effects of service innovation and attempts to identify and categorize the effects suggested in the literature. The review reveals a considerable number of potential firm-level service innovation effects that have been discussed in extant research. We suggest that they may be divided into five effect categories: (1) business process effec…

Knowledge managementFinancial performanceBusiness processbusiness.industryStrategy and ManagementCategorizationExtant taxonManagement of Technology and InnovationBusiness and International ManagementService innovationMarketingService innovation service innovation effects new service development new service development effectsNew service developmentbusinessCausal modelInternational Journal of Innovation Management

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PEPhysical Sciences and Engineering
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  - PE2_1Theory of fundamental interactions
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  - PE2_10Atomic, molecular physics
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LSLife Sciences
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- LS2Integrative Biology: from Genes and Genomes to Systems
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  - LS4_1Organ and tissue physiology and pathophysiology
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  - LS4_3Physiology of ageing
  - LS4_2Comparative physiology
  - LS4_5Non-hormonal mechanisms of inter-organ and tissue communication
  - LS4_6Microbiome and host physiology
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  - LS4_9Metabolism and metabolic disorders, including diabetes and obesity
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  - LS4_11Haematopoiesis and blood diseases
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  - LS3_8Embryogenesis, pattern formation, morphogenesis
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  - LS3_10Developmental genetics
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  - LS3_15Development of cell-based therapeutic approaches for tissue regeneration
  - LS3_17Theoretical modelling in cellular, developmental and regenerative biology
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  - LS3_1Cell cycle, cell division and growth
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- LS5Neuroscience and Disorders of the Nervous System
  - LS5_1Neuronal cells
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SHSocial Sciences and Humanities
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